It's YOU people who support the program "no matter what"
that's the biggest problem.
Especially you people that go to the games. Imagine a half-empty (or greater) Assembly Hall. Pretty sure that would get someone's attention rather quickly.
But, no! All you "true fans" continue to donate, go to games, buy merchandise, etc. So, tell me, what incentive is there for those in charge to make a change? Zip.
College and basketball is a business. You think Fred Glass and ilk are losing sleep because IU hasn't won a Championship? Puh-leeease, stop kidding yourself. They worked elsewhere before coming to IU, and they'll work elsewhere when they leave (not soon enough, imho). They're golden as long as the gold keeps flowing in.
So, true blue fans, keep buying them tickets! And when the year ends on yet another down note, and you wonder what the heck happened, and why it will probably happen again next year, well, just look in the mirror.