The stalling and slow playing were baked in. And, it worked most of the time.
I mean, if I got a claim where some drunk insured hit a kid on a bike and broke the kid's leg, I'm not f*cking around. That's getting settled.
Step 1 - confirm coverage (hoping it had cancelled)
Step 2 - check limits (please be 100k or under so I can just pay them)
CT was the best. No PIP. No 3rd party bad faith. And the best part was I never handled NY (where 1/2 the CT folks had their accidents anyway). CT is the wild wild west.
Now, MA on the other hand is a dumpster fire. A cesspool of unimaginable proportions at least as it relates to tort law. They have 3rd party bad faith on the books. Ticking time bombs like "Time Limit Demands". Attorneys would send over demand via snail mail and you'd have 10 days from the date of receipt. Our processing center was in Los Angeles and they'd take 3 days to get shit into the system. Then you'd get a nofitication of a new demand along with 100 other notifications and if you missed it you could be on the hook for treble damages. Such bullshit.